TQM Lays Particular Emphasis on Which One of the Following

question 43

Multiple Choice

TQM lays particular emphasis on which one of the following areas?

• A) Business Process Re-engineering.
• B) Getting the customer-facing part of the operation right.
• C) Delighting the customer.
• D) Meeting the needs of customers, covering all parts of the organisation, continuous improvement.

Understand the effects of interaction on attraction in different group settings.

Grasp the principles of social exchange theory in the context of group membership.

Recognize the impact of prior group experiences on current group joining behavior.

Define homophily and differentiate it from psychological disorders.

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Definitions:

Ruling Passion

A dominant interest or driving force that significantly influences a person's decisions and actions throughout their life.

Common Traits

Traits possessed in some degree by all persons.

Culture

The shared values, traditions, norms, customs, arts, history, folklore, and institutions of a group of people that are passed through generations.

Freudian Slips

Unintentional errors in speech or memory believed to reveal subconscious thoughts or desires, according to Freudian psychoanalytic theory.