Total Quality Management (TQM) Programmes Are Less Likely to Remain

question 23

Multiple Choice

Total quality management (TQM) programmes are less likely to remain effective if:

• A) TQM does not become a separate 'bolt-on' set of activities
• B) Slogans and exhortations about TQM's effectiveness are avoided
• C) TQM becomes a substitute for normal managerial leadership
• D) Quality improvement relates to the operation's performance objectives
• E) The term 'quality' is not defined too narrowly

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Definitions:

Legal Excuse

A legally valid justification for an act that would otherwise be considered illegal, relieving the actor from liability.

Constitution Act, 1867

The foundational statute that established Canada's federal system of government and the framework for its parliamentary system.

Federal System of Government

A form of governance where power is divided between a central (federal) government and individual state or provincial governments.

Charter of Rights and Freedoms

A foundational document in Canada that guarantees fundamental rights and freedoms to its citizens and residents.