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Match the Publication with Its Author

question 36

Multiple Choice

Match the publication with its author.
-G.Stanley Hall


Definitions:

CRM

Customer Relationship Management, a strategy for managing an organization's relationships and interactions with current and future customers.

Holistic View

An approach that considers all factors of a situation or system, understanding their interconnectedness and implications.

Customer

An individual or entity that purchases goods or services from another individual or entity.

Deming's Quality Principles

A set of 14 management practices to help companies increase their quality and productivity.

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