Examlex
Match the publication with its author.
-G.Stanley Hall
CRM
Customer Relationship Management, a strategy for managing an organization's relationships and interactions with current and future customers.
Holistic View
An approach that considers all factors of a situation or system, understanding their interconnectedness and implications.
Customer
An individual or entity that purchases goods or services from another individual or entity.
Deming's Quality Principles
A set of 14 management practices to help companies increase their quality and productivity.
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