When Speaking to a Customer on the Telephone It Is

question 1

Multiple Choice

When speaking to a customer on the telephone it is good manners at the end of the conversation to

• A) wait for them to hang up first
• B) hang up first
• C) put them on hold
• D) ask them to call again

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Definitions:

Love Object

An individual who is the focus of another's deep affection or love, often influencing their emotions and behaviors.

Reinforcer

Any stimulus that strengthens or increases the probability of a specific response by providing a consequence an individual finds rewarding.

Psychological Disorders

Mental health conditions characterized by disturbances in behavior, thought, or emotions, leading to significant distress or impairment in functioning.

Adjustment Problems

Difficulties in coping with or adapting to new situations, which may affect emotional and mental health.