_____ Gives Customers the Feeling Their Concerns Are Being Addressed

question 27

Multiple Choice

_____ gives customers the feeling their concerns are being addressed and at the same time gives employees the feeling their expertise matters to management.

• A) Management-employee synergy
• B) Organizational entropy
• C) Managerial reciprocity
• D) Empowerment
• E) Delegation

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Definitions:

Representative Sample

A sample that accurately reflects the characteristics of the population from which it is drawn.

Survey

A method of gathering information from a sample of individuals, often used to collect data on opinions, behaviors, or characteristics.

Population

A group of individuals of the same species living and interacting within a given area at a particular time.

Advance Knowledge

Prior information or understanding gained before engaging in a specific task or situation.