Observing Customers' Facial Expressions and Time Spent While Waiting to Be

question 23

Multiple Choice

Observing customers' facial expressions and time spent while waiting to be served by a bank teller is an example of which type of observable phenomenon?

• A) Spatial relations and locations
• B) Physical and verbal behaviours
• C) Expressive behaviour and temporal patterns
• D) Verbal behaviours and temporal patterns

---

Definitions:

Industrial Union

A labor union organizing method where all workers in the same industry are organized into the same union, regardless of skill or trade.

Air Traffic Controllers

Professionals responsible for directing the safe movement of aircraft on the ground and through controlled airspace.

Steel Workers

Individuals involved in the production and fabrication of steel, including workers in steel mills and foundries.

Job Security

The probability that an individual will keep their job; a high level of job security implies a low likelihood of losing one's job.