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_____ focuses on managing the whole organization to deliver quality to its customers.
Q20: Making explicit statements about the desired team
Q21: McDonalds, Burger King and KFC are competitors
Q21: An informal, person-to-person communication network of employees
Q24: A management perspective that emerged during the
Q47: Current employees, management and especially corporate culture
Q56: Unity of direction principle proposes that similar
Q67: A manager is responsible for coordinating the
Q94: _ are examples of channels which managers
Q111: A consultant who recommends a particular problem-solving
Q128: An organization contracts out functions such as