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The Communication and Education Approach for Overcoming Resistance to Change

question 166

True/False

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.


Definitions:

Fair And Reasonable Explanation

A justification or reasoning that is impartial, just, and in accordance with logic or common sense.

Indirect Claim Message

A communication method used in business or professional settings to address a complaint or claim in a non-confrontational manner, often beginning with neutral or positive statements.

Invoice

A document issued by a seller to a buyer, detailing a transaction and requesting payment for products or services provided.

Negative News

Information or updates that convey adverse or undesirable messages, such as failures, losses, or unpleasant events.

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