All of the Following Are Examples of Individual Factors That

question 68

Multiple Choice

All of the following are examples of individual factors that affect the decision-making process for consumers EXCEPT:

• A) gender
• B) age
• C) reference groups
• D) lifestyles
• E) personality

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Definitions:

Customer's Purchase

the act of buying products or services by a consumer, which involves the transfer of money for the ownership of goods or receipt of service.

Follow-up

The act of continuing a previously started conversation, interaction, or process to gather further information, provide additional assistance, or ensure completion.

Behaviorally Related Sales Objectives

Goals focused on modifying or influencing customer behavior to increase sales.

Communication Skills

The ability to effectively convey information, ideas, and emotions orally, written, or nonverbally in various contexts.