When Consumers Change or Distort Information That Conflicts with Their

question 194

Multiple Choice

When consumers change or distort information that conflicts with their feelings or beliefs,it is called:

• A) selective distortion
• B) selective dissonance
• C) intermittent reinforcement
• D) selective retention
• E) selective exposure

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Definitions:

External Environment

The surroundings outside an organization or system that influence its operations and outcomes.

Strategy Formulation

The process of developing strategies to achieve organizational goals based on analysis of internal and external environments.

Organizational Structure

The manner in which an organization divides its labor into specific tasks and achieves coordination among these tasks.

Indirect Impact

The secondary or not immediately apparent effects of an action or policy, which may influence outcomes in a less direct manner.