Which of the Following Is Becoming Increasingly More Important in Business

question 20

Multiple Choice

Which of the following is becoming increasingly more important in business marketing strategies?

• A) Customer service
• B) Price collusion
• C) Ethnocentrism
• D) The divider effect
• E) Competitive advertising

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Definitions:

Information Flow

The movement of information between individuals, groups, or organizations, facilitating communication and decision-making processes.

Non-value-adding

Activities or processes that do not add value to the product or service from the customer's perspective, often considered waste.

Work-sampling Procedure

A statistical technique used in the study of time management and efficiency, which involves observing and recording the working time and idle time of tasks or workers at random intervals.

Work Sampling

A method used to estimate the proportion of time spent by workers on different activities, through random observations over a period of time.