Increasing Share of Customer Means

question 40

Multiple Choice

Increasing share of customer means:

• A) selling more products to each customer
• B) increasing the number of customers
• C) winning market share from competitors
• D) the sales due to a customer relative to the costs of attaining and retaining that customer
• E) individual customer revenue minus costs to satisfy that customer

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Definitions:

Transformational Change

A comprehensive shift in the culture, processes, and operations of an organization, aiming for significant improvements.

Proactive Change

The strategic approach of initiating improvements or transformations within an organization or system before challenges or problems necessitate them.

Big Data

Refers to extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.

Workforce Analytics

The practice of using data analysis and statistical methods to understand, improve, and optimize the workforce and its operations.