Which of the Following Is an Example of Level 1

question 177

Multiple Choice

Which of the following is an example of Level 1 mystery shopping?

• A) Ebony pulls into a BP gas station,pumps some gasoline,and goes inside to pay for her purchase.She buys a Mounds bar too.
• B) Clark stops into Walmart and quickly purchases a screwdriver.He simply nods at the checkout person as he pays for his item.
• C) Melody calls Land's End and orders a new shirt.As she speaks to the customer service representative,Melody follows a specific script given to her by her employer.
• D) Anders enters a Macy's department store and spends 20 minutes with a salesperson trying on shoes.He poses as an especially fussy and hard-to-please customer to gauge the level of customer service he will receive from the salesperson.
• E) Wilma has dinner at an Olive Garden restaurant.She asks her server several specific questions about the dishes on the menu,and chats with the server in a friendly way throughout her meal.

Comprehend the operational and analytical components of CRM systems.

Recognize the importance of customer interaction and communication management in CRM.

Identify different CRM system implementation options (cloud-based, on-premise, open-source, mobile, social).

Analyze the role of CRM in managing customer relationships and enhancing business operations.

---

Definitions:

Rent Control

Government policies or laws that limit the rent landlords can charge for housing, intended to make housing affordable.

Price Ceiling

A government-imposed limit on the price charged for a product or service, intended to prevent prices from rising above a certain level.

Housing

Structures and buildings that are used as homes, providing shelter and living spaces for individuals and families.

Supply Curve

A graphical representation showing the relationship between the prices of goods and the quantity that producers are willing to supply at those prices.