Many Businesses Have Found That It Is More Expensive to Hang

question 155

True/False

Many businesses have found that it is more expensive to hang on to the customers they have than to focus only on attracting new ones.

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Definitions:

Free-Trade Zone

A designated area within a country where goods can be imported, stored, processed, and exported without the intervention of customs authorities.

Knowledge Resources

Assets or information sources within an organization that enhance decision-making, problem-solving, and strategic planning through expertise and intelligence.

Research Capabilities

The potential or ability of individuals or organizations to conduct systematic investigation into a field of study in order to discover, interpret, or revise facts, theories, and applications.

Outsourcing

The practice of hiring external entities to perform services or produce goods traditionally done by the company's own employees.