Which Unique Characteristic of Services Means Consumers Must Be Present

question 17

Multiple Choice

Which unique characteristic of services means consumers must be present during the production?

• A) Intangibility
• B) Inseparability
• C) Heterogeneity
• D) Perishability
• E) Connectivity

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Definitions:

Nitrile Gloves

Protective gloves made from nitrile rubber, resistant to many chemicals and used especially in the medical and chemical fields.

Exhaust Extraction System

A ventilation system used to capture and remove exhaust gases from a garage, workshop, or other enclosed spaces.

Creeper

A low, wheeled platform on which a person lies to move easily under vehicles for inspection or repair.

Pneumatic-Hydraulic

A system that utilizes both air (pneumatic) and fluid pressure (hydraulic) to transmit power.