All of the Following Are Service Components Customers Use to Evaluate

question 151

Multiple Choice

All of the following are service components customers use to evaluate service quality EXCEPT:

• A) validity
• B) empathy
• C) assurance
• D) responsiveness
• E) reliability

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Definitions:

Majority Of Whites

The majority of whites refers to the demographic or societal instances where individuals identified as white constitute the larger part of the population.

Indian Termination Policies

U.S. government policies enacted in the 1950s and 1960s aimed at assimilating Native Americans into mainstream society by terminating the special recognition and rights of Native American tribes.

Federal Recognition

The official acknowledgment by the federal government of a tribe's existence as a sovereign entity.

Federal Aid

Financial assistance provided by the federal government to individuals, organizations, or state and local governments to support a wide range of services and projects.