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Jonathon Had a Problem When Submitting an Exam in His

question 106

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Jonathon had a problem when submitting an exam in his online marketing class and he received a score of zero,so he sent an email to the professor explaining his problem.He was really worried because the exam was due that evening,and he was very pleased when the professor replied within an hour telling him that he scored a 90 on the exam.The professor's prompt reply to his inquiry is an example of which service quality component?


Definitions:

Thyroid

A gland located in the neck that produces hormones regulating metabolism, energy generation, and growth.

Immune System

The body's defense system against infectious organisms and other invaders.

Malignant Tumors

Cancerous growths that are aggressive and can invade surrounding tissues or spread to other parts of the body.

Chondrosarcoma

A type of cancer that occurs in the cartilage cells and is typically seen in adults, often in the pelvis, leg, or arm.

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