Which Category of Service Processing Takes Place When the Service

question 70

Multiple Choice

Which category of service processing takes place when the service is directed at a customer?

• A) People processing
• B) Possessions processing
• C) Information processing
• D) Mechanical processing
• E) Personal processing

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Definitions:

Sales Presentation

A pitch or demonstration given to prospective buyers with the goal of making a sale by highlighting the benefits and features of a product or service.

Product's Major Features

The primary attributes or characteristics that define a product and differentiate it from competitors.

Trial Closes

Techniques used in sales to ask potential customers for a decision on a minor aspect of a purchase, used to gauge the readiness for the final buy.

Presentation

A formal display or demonstration of a subject, often involving spoken words and visual aids, to convey information to an audience.