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The _____ Is a Process That Describes the Homework That

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The _____ is a process that describes the homework that must be done by a salesperson before he or she contacts a prospect.


Definitions:

Self-Efficacy

A person's confidence in their ability to carry out actions required to achieve certain performance goals.

Shaping

A method of positive reinforcement in psychology used to teach new behaviors by systematically reinforcing successive approximations to the desired behavior.

Secondary Conditioning

A process in classical conditioning where a stimulus that becomes a conditioned stimulus through association with another conditioned stimulus elicits the same conditioned response.

Cognitive-Affective Personality System (CAPS)

A theory that emphasizes the importance of situational variables and cognitive processes in understanding personality.

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