Following the Customer-Centric Approach,an Interaction Can Occur Through

question 73

Multiple Choice

Following the customer-centric approach,an interaction can occur through:

• A) a salesperson
• B) a tweet or Facebook posting
• C) a phone call
• D) a survey response
• E) all of the above

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Definitions:

Flexible Capacity

The capability of a production system to adjust and reallocate its resources to accommodate changes in demand or production requirements efficiently.

Open Ended Wrenches

Tools with a U-shaped opening that grips two opposite faces of the bolt or nut, allowing for manipulation in tight spaces.

Spike

A Spike denotes a sudden, sharp increase in metrics such as prices, demand, or network traffic, usually temporary and often in response to an event or announcement.

Customizable Products

Goods that can be modified or tailored according to customer preferences or specific requirements, often to meet unique needs or tastes.