Which of the Following Is an Example of a Channel

question 51

Multiple Choice

Which of the following is an example of a channel through which customer data are traditionally gathered?

• A) Store visits
• B) Conversations with salespeople
• C) Interactions via the Web
• D) Phone conversations
• E) All of these

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Definitions:

Psychoanalytic Theory

A theory of personality organization and the dynamics of personality development that guides psychoanalysis, developed by Sigmund Freud.

Humanistic Perspective

A psychological approach that emphasizes the study of the whole person, looking at human behavior not only through the eyes of the observer but also through the eyes of the person doing the behaving.

Psychotherapy

A form of treatment aimed at improving mental health by talking with a psychologist, psychiatrist, or another mental health provider.

Behavior Therapies

Treatments, based on behavioral and social cognitive theories, that use principles of learning to reduce or eliminate maladaptive behavior.