Frequent Fliers If You Think George Clooney's Character in the Movie Up

question 117

Multiple Choice

Frequent Fliers
If you think George Clooney's character in the movie Up in the Air was pure fiction,think again.Clooney portrayed a frequent flier who enjoyed top-of-the-line perks the likes of which even most "elite" fliers don't experience.That's because he was a member of American Airline's invitation-only ConciergeKey recognition program.Most airlines maintain these unpublished super elite frequent-flier plans,such as Continental's Chairman's Circle and Delta's Executive Partner programs.These programs are reserved for the highest-volume customers in terms of miles flown or highest-value in terms of revenue.You'll have to fly upwards of 300,000 miles or spend $50,000 a year to be invited.
-Refer to Frequent Fliers.American Airlines gives its gate employees the authority to hold up a connecting flight when a ConciergeKey member's incoming flight is delayed.The delegation of this authority to a gate employee is called:

• A) empowerment
• B) trickle-down management
• C) centralization
• D) synergy
• E) knowledge management

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Definitions:

Team Productivity

A measure of the efficiency and effectiveness of a team in achieving its goals, often evaluated by the output or outcomes relative to input.

Gender-Balanced Teams

Teams composed of members with diverse gender identities, aimed at enhancing creativity, decision-making, and group performance.

360-Degree Feedback

A performance appraisal method where an employee is evaluated by feedback from supervisors, peers, subordinates, and sometimes clients.

Appraisal

The evaluation or assessment of something's value, significance, or condition, often in the context of emotional responses or stress.