When Answering People's Concerns and Questions in Relation to a Change

question 13

True/False

When answering people's concerns and questions in relation to a change process, it is better to only provide the 'good' news, or information that is positive and will be perceived as such. It is also better to provide misinformation early on about aspects of the change process that are likely to meet with resistance, since these can be corrected later in the process, when the change is progressing more smoothly.

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Definitions:

Vending Machines

Automated machines that sell products such as snacks, beverages, or tickets to consumers after money, a credit card, or a specially designed card is inserted into the machine.

Working Capital

The disparity between an enterprise's existing assets and current debts, demonstrating its short-term financial status and operational performance.

Discount Rate

In discounted cash flow analysis, the interest rate that is used to evaluate the present value of anticipated cash flows.

Net Present Value

Net Present Value (NPV) is a financial metric that calculates the total value today of a series of future cash flows, adjusting for the time value of money.