With Which of the Following Types of Support Do Individual

question 11

Multiple Choice

With which of the following types of support do individual employees need to be provided in order to be able to provide a level of service that will satisfy customers?

• A) Streamlined procedures that build in quality and service
• B) A customer service team culture that enables and encourages them to provide superior service to their internal customers
• C) Training that enables and encourages them to provide superior service to their internal customers
• D) A working environment that enables and encourages them to provide superior service to their internal customers
• E) All of these responses are correct.

---

Definitions:

Prime Cost

The sum of direct materials and direct labor costs in a manufacturing process, not including overhead expenses.

Incremental Manufacturing Cost

The additional cost incurred to produce an additional unit of product, including direct materials, direct labor, and variable overhead.

Production Increase

The rise in the quantity of goods and services produced by a company over a specific period.

Total Variable Cost

The total of all expenses that change in direct proportion to the amount of goods or services produced.