Which of the Following Types of Record Would Be Most

question 16

Multiple Choice

Which of the following types of record would be most likely to provide valuable information in relation to where problems with service are most likely to occur?

• A) Records showing customers' payment and purchasing histories
• B) Analytics, or 'big data', relating to purchasing habits and patterns
• C) Records of customer compliments, complaints and problems
• D) Warranty and service repair records
• E) All of these responses are correct.

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Definitions:

Anemia

a condition in which there is a deficiency of red cells or hemoglobin in the blood, resulting in pallor and weariness.

Phagocytosis

The cellular process of engulfing solid particles by the cell membrane to form an internal phagosome.

Sustainable Competitive Advantage

A unique attribute or position a company gains that is difficult for competitors to replicate, ensuring long-term business success.

Total Compensation

The complete pay package for employees, including salary, benefits, bonuses, and any other financial rewards.