Which of the Following Is a Way to Meet Customers

question 22

Multiple Choice

Which of the following is a way to meet customers' psychological needs?

• A) Make customers feel comfortable.
• B) Make customers feel welcome.
• C) Make customers feel important.
• D) Make customers feel understood.
• E) All of these responses are correct.

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Definitions:

Quality

The standard of something as measured against other similar things; a degree or level of excellence.

Business Processes

A set of linked activities or tasks that, once completed, will accomplish an organizational goal.

Functional Departments

Different segments within a company specialized in certain operations or responsibilities such as finance, marketing, or R&D.

External Failure Costs

Costs that are incurred when a product or service that is defective is delivered to a customer.