It Is Often an Organisation's Best and Most Loyal Customers

question 19

True/False

It is often an organisation's best and most loyal customers who complain about it.

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Definitions:

Personal Trauma

Emotional or psychological injury resulting from an extremely stressful or disturbing event experienced by an individual.

Trigger Event

An occurrence that initiates a change or the start of a process, often leading to significant outcomes or transformations.

Authentic Leadership

A leadership style that is characterized by genuine, transparent, and ethical behavior, where leaders are true to themselves and committed to their values.

Organizational Citizenship Behaviors

Voluntary behaviors employees perform to help others and benefit the organization, beyond their official job requirements.