Once You Have Heard a Customer's Complaint in Full and Have

question 2

Multiple Choice

Once you have heard a customer's complaint in full and have come up with what you consider to be an appropriate solution to it, you should:

• A) implement the solution.
• B) submit your solution up the chain of command for approval.
• C) inform the customer of your solution, and then implement it.
• D) check with the customer that the solution is acceptable to them before implementing it.
• E) None of these responses are correct.

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Definitions:

Repeat Purchases

The act of buying a product or service again, demonstrating customer loyalty and satisfaction with the previous purchase.

Premium

An amount paid for an insurance policy or an additional cost for an item or service that is of higher quality or offers more features than a standard version.

Sales Promotion Tool

Marketing strategies or devices designed to temporarily boost sales or attract customer interest.

Rebate

A refund given to consumers after they've purchased an item, often used as an incentive for sales.