Which of the Following Statements Would Likely Be Least Effective

question 18

Multiple Choice

Which of the following statements would likely be least effective when handling customer complaints?

• A) 'There's something else I can offer you instead…'
• B) 'I hope the supplier can deliver it by Friday at the latest.'
• C) 'The delivery van has already left, so there's nothing I can do until tomorrow.'
• D) 'I can't throw it in for free, but I can offer you a 30 per cent reduction".
• E) 'I would now like to show you an option which might just solve your problem.'

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Definitions:

Nocturnal

Pertaining to or active during the night.

Activity

Any physical movement or tasks that involve the body or mind, contributing to the consumption of energy and engagement in various processes.

Circannual Rhythms

Circannual rhythms are biological processes or behaviors that follow a roughly annual cycle, allowing organisms to anticipate and prepare for seasonal changes in the environment.

Migratory Cycles

The regular, often seasonal movement patterns of animals from one region to another.