When Errors in Quality Occur, Organisations Should Look at Their

question 6

True/False

When errors in quality occur, organisations should look at their employees to find the cause/s, rather than at their work systems and processes.

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Definitions:

Discriminatory Behaviour

Actions based on prejudice or bias that unfavorably treat or affect individuals or groups based on characteristics such as race, age, gender, or religion.

Self-Report Bias

A bias that occurs when respondents to a survey or study may not accurately or truthfully respond to questions, affecting the validity of the data.

Placebo Effect

The phenomenon where a patient experiences a perceived improvement in condition due to their belief in the efficacy of the treatment, regardless of its actual effectiveness.

Subliminal Messages

Signals below the threshold of conscious awareness, designed to influence thoughts, feelings, or actions.