According to David McClelland and John Atkinson's Needs Theory, People

question 17

Multiple Choice

According to David McClelland and John Atkinson's needs theory, people are likely to deal well with the public and make good customer service staff if they are motivated by the need for:

• A) achievement.
• B) affiliation.
• C) power.
• D) esteem.
• E) recognition.

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Definitions:

Performance Target

A predefined goal or objective used to measure the efficiency, effectiveness, and success of an organization or individual's activities.

Learning and Growth

Learning and Growth refer to strategies or initiatives within an organization aimed at boosting the capabilities and satisfaction of its employees through training and development, impacting the long-term success of the organization.

Strategic Objective

A result that a business aims to achieve that defines the purpose of an action taken; a subcomponent of the overall entity’s mission statement or strategy.

Balanced Scorecard

A strategic planning and management system used by organizations to communicate objectives, monitor performance, and evaluate their progress towards achieving strategic goals.