The Statement, 'I Understand That You Are Upset and Want

question 25

Multiple Choice

The statement, 'I understand that you are upset and want it changed immediately, but to ensure that it is done correctly, I am going to set up a committee to decide the best way to go about it' is an example of:

• A) aggressive behaviour.
• B) assertive behaviour.
• C) passive behaviour.
• D) submissive behaviour.
• E) dominant behaviour.

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Definitions:

Productivity

In industry, the capability to produce effectively, gauged by how much output is generated per input unit.

Reinforcement

In psychology, a process by which a behavior is strengthened or increased in frequency, often through the application of a reward or the removal of a negative stimulus.

Enforced Commitment

The obligation or dedication imposed by external factors or authorities.

Social Loafing

Individuals often put in less effort when part of a group compared to when they work by themselves.