Which of the Following Would Not Be Considered to Be

question 27

Multiple Choice

Which of the following would not be considered to be a key result area (KRA) ?

• A) Sorting incoming business mail each day
• B) Continuous improvement
• C) Workplace health and safety
• D) Customer relations
• E) Housekeeping matters

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Definitions:

Facial Expressions

Human facial movements that convey emotions, reactions, or intentions, and are a key aspect of nonverbal communication.

Mental Software

Conceptual tools or cognitive frameworks that influence how individuals process information and make decisions.

Culture

A learned system of knowledge, behavior, attitudes, beliefs, values, and norms that is shared by a group of people.

Assertiveness

The quality of being self-assured and confident without being aggressive, in communication or behavior.