'Your Answers to the Following Questions Will Be Kept in Strict

question 15

Multiple Choice

'Your answers to the following questions will be kept in strict confidence' is an example of which type of statement?

• A) Filter
• B) Leading
• C) Pivot
• D) Counterbiasing

Recognize the role and effect of communication in conflict management.

Analyze the sources and impacts of conflict within organizational structures.

Understand methods for managing difficult personalities in a work environment.

Learn strategies to deal with personal and inner conflicts.

---

Definitions:

Testamentary Trust

A trust that is created according to the instructions left in a deceased person's will and goes into effect upon their death.

Died Intestate

The situation where a person passes away without having made a legal will.

Personal Representative

A personal representative is an individual appointed to administer the estate of a deceased person, managing and distributing the estate's assets according to the will or, if there is no will, in accordance with state laws.

Administrator

The personal representative appointed by a probate court to settle the estate of a deceased person who died intestate (without leaving a valid will).