Surveys Record ___-________ Behaviour Whilst Observations Record ______ Behaviour

question 38

Short Answer

Surveys record ___-________ behaviour whilst observations record ______ behaviour.

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Definitions:

Thomas Scheff

A sociologist known for his contributions to the study of emotions, social bonding, shame, and social control in human relationships.

Emotion Management

The process by which individuals control and regulate their emotions and expressions based on the social norms and expectations of their environment.

Arlie Hochschild

A sociologist known for her work on the sociology of emotions, gender, and labor, including the concept of emotional labor.

Emotion Work

The management of one's emotions and the expression of emotions to fulfill the emotional requirements of a job or role.