Retail Operations, Inc

question 7

Multiple Choice

Retail Operations, Inc., a U.S. firm, obtains a judgment in a U.S. court against Shinobu, Ltd., a Japanese business. Whether the court's judgment will be enforced by a court in Japan depends on the Japanese court's application of

• A) ​the act of state doctrine.
• B) ​the doctrine of sovereign immunity.
• C) ​the principle of comity.
• D) ​the World Trade Organization.

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Definitions:

Delivery Gap

The discrepancy between a company's service quality specifications and the actual service delivered to customers.

Zone of Tolerance

The range within which consumers are willing to accept variations in a product or service’s level of quality.

Reservation Policy

A set of rules and guidelines established by a service provider regarding the booking of its services or facilities, often including deposit requirements, cancellation policies, and booking deadlines.

Empowerment

The process of giving individuals or groups the power and resources to make decisions, take actions, and be responsible for their outcomes.