The National Association of Convenience Stores (NACS), a Major Professional

question 5

Multiple Choice

The National Association of Convenience Stores (NACS) , a major professional and trade organization for retail managers and others interested in the retail business, recommends that convenience-store employees not be?

• A) educated beyond a high school diploma
• B) able to physically restrain a suspect
• C) armed
• D) allowed to work after midnight

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Definitions:

Affects

The range of feelings in form of emotions and moods that people experience.

Emotional Contagion

A phenomenon in which emotions which are experienced by few people of a work group are spread to the others.

Work Group

Is a collection of individuals who come together to achieve a specific goal, sharing responsibilities and tasks.

Behavioral Intention

An individual's plan to perform a specific behavior, which is often a predictor of actual behavior.