Use the Following to Answer Questions

question 57

Multiple Choice

Use the following to answer questions
Virgin Airlines tries to control various elements of its business.It always employs staff members who are size 8-10 and are immaculately groomed.It sprays the interior of its planes with deodoriser before guests enter the cabin and plays uplifting, positive music during take-off.Recently, a passenger drank too much alcohol on board and was rude to other passengers.The guest liaison was called to deal with the customer.
-Playing uplifting music during take-off is an example of:

• A)servicescape.
• B)accidental participants.
• C)aesthetic labour.
• D)personnel decisions.

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Definitions:

Members

Members refer to individuals who are part of an organization, group, or community, typically sharing common interests or goals.

Potential Coalitions

Possible alliances or partnerships that may form between parties or individuals with shared interests or goals.

Coalition Members

are individuals or entities that have joined forces in pursuit of a common goal or interest, especially within the context of negotiations or policy-making.

Oppose

To actively resist or refuse to comply with something or someone.