Customer Relationship Management Is Facilitated by Gathering Useful Data from

question 63

Multiple Choice

Customer relationship management is facilitated by gathering useful data from

• A) telephone interactions with customers.
• B) personal interactions with customers.
• C) online interactions with customers.
• D) all customer-contact points.
• E) all exchange transactions.

Understand how to effectively structure and position apologies in adjustment messages.

Recognize appropriate and effective openings for claim and thank you messages.

Identify best practices for writing instructional messages to foster positive outcomes.

Learn the components of effective claim and adjustment messages to resolve issues.

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Definitions:

Company Code

A unique identification code assigned to a business entity for purposes of regulation, identification, and administrative processing.

Ethics

A set of moral principles that govern the behavior of individuals and organizations, concerned with what is good for individuals and society.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and those of others.

School Success

The achievement of educational goals and objectives, often measured by grades, test scores, and other academic indicators.