One Way That Porsche Evaluates Its Product and Service Level

question 39

Multiple Choice

One way that Porsche evaluates its product and service level is by monitoring how well it ranks on various customer service indexes.In doing so, Porsche is:

• A)controlling marketing activities.
• B)taking corrective action.
• C)empowering its employees.
• D)evaluating actual performance.
• E)setting performance standards.

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Definitions:

Deadly Sins

Traditionally, a classification of the most serious vices in Christian teachings, which are believed to sever the connection with God.

Over Planning

The practice of spending too much time or effort on planning, which can sometimes lead to diminished efficiency or missed opportunities.

Unlimited Optimism

A mindset wherein an individual maintains a persistently positive outlook regardless of circumstances.

Conceptual Skill

The ability to understand complex ideas and concepts, often allowing for innovative problem solving and strategic planning.