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A petrol station asked customers if they would pay $0.01 per litre more for their petrol if the station installed an air filtration system.Most said yes, but when the system was installed, many customers went to a cheaper competitor.In light of this, the petrol station needs to:
Psychological Contracts
An unwritten agreement between an employee and their employer regarding mutual expectations of inputs and outcomes.
Personal Employment Agreements
Contracts between an employer and an employee detailing the terms of employment including duties, compensation, and conditions of work.
Holland's Theory
A theory that matches people's preferences for work environments and personality types to help them find suitable careers.
Occupations
Types of jobs or professions characterized by a specific set of skills, tasks, and responsibilities.
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