Customer Satisfaction Can Come From

question 24

Multiple Choice

Customer satisfaction can come from:

• A)lack of service.
• B)the bulk and weight of the product being too great.
• C)lack of process.
• D)anything received when buying and using a product.
• E)bad experiences.

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Definitions:

Rewards

Benefits, either material or symbolic, given in recognition of one’s effort, achievement, or service.

Moods

Emotional states that can influence perceptions, decision-making, and interpersonal interactions.

Diffuse

Spread out over a large area; not concentrated or focused.

Procedural Fairness

Refers to the perceived fairness of the processes used to make decisions within organizations.