The Application of Human And/or Mechanical Efforts to People or Objects

question 105

Multiple Choice

The application of human and/or mechanical efforts to people or objects to provide intangible benefits to customers is:

• A)a service.
• B)a physical entity.
• C)concepts, philosophies, images and issues.
• D)a brand name.

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Definitions:

Behavior Change

The process of altering or modifying actions, habits, or thoughts to improve health or reach personal goals.

Modeling

Behaviors learned by observing and imitating others.

Stimulus Control

Involves modifying the environment to reduce cues that trigger undesirable behaviors and enhance cues that lead to desired behaviors.

Whole Wheat Bread

Bread made from flour that contains the entire grain, including the bran, germ, and endosperm, offering more nutrients than refined bread.