At the Beginning of the Interview

question 1

Multiple Choice

At the beginning of the interview:

• A)give the client your business card, stating your name, title, street address, e-mail address, and phone number
• B)repeat your name even if you provided it at an earlier date when you first met the client
• C)assume that clients will not remember the names of everyone they meet in a law office
• D)all of the above

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Definitions:

Keeping Arms Crossed

A body language gesture that can indicate defensiveness, self-protection, or discomfort, but can also simply be a comfortable resting position for some.

Communication Technique

Strategies or methods used to convey information effectively and efficiently between people.

Empathy

The ability to understand and share the feelings of another.

Sympathy

Feelings of pity and sorrow for someone else's misfortune, often leading to expressions of compassion or offers of support.