Sources of Information to Develop Your Product and Service Knowledge

question 10

Multiple Choice

Sources of information to develop your product and service knowledge can be:

• A) delivery drivers, bus drivers and taxi drivers
• B) competitor employees and neighbours
• C) the local bar
• D) authorised suppliers and discussions with customers

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Definitions:

Interaction

The reciprocal action or influence between entities, leading to a response or the creation of new dynamics.

Standardization

The process of making something conform to a standard in order to ensure consistency and uniformity across different units.

CAM

Complementary and Alternative Medicine, which refers to a broad range of healthcare practices that are not part of a country's own tradition or conventional medicine.

Aromatherapy

A holistic healing treatment that uses natural plant extracts to promote health and well-being, often through inhalation or application of essential oils.