Not All People Are the Same and …

question 10

Multiple Choice

Not all people are the same and …

• A) all staff need to be able to greet customers in many different ways
• B) every customer will require a different way for staff to sell to them
• C) staff need to learn many different languages
• D) therefore, will not need or expect the same things when making a purchase

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Definitions:

First-impression Error

The tendency to form lasting opinions about an individual or situation based on the initial impressions, which can often be inaccurate.

Negative Information

Data or facts that portray an adverse or unfavorable condition or aspect.

Interviewer Error

Mistakes or biases by an interviewer that can affect the reliability and validity of the interview outcomes.

Observational Learning

The process of learning by observing the behaviors of others and the outcomes of those behaviors.