Sales Representatives Add Value for Customers by Doing All of the Following

question 18

Multiple Choice

Sales representatives add value for customers by doing all of the following EXCEPT

• A) educating them about the firm's products.
• B) providing advice on solving business problems.
• C) saving them time.
• D) simplifying communication with the firm.
• E) reducing the firm's marketing costs.

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Definitions:

Pragmatics

A subfield of linguistics concerned with the use of language in social contexts and the ways in which people produce and comprehend meanings through language.

Conversation

The exchange of thoughts, opinions, or information between two or more people through spoken or written communication.

Context

The settings, influenced by historical, economic, social, and cultural factors, in which development occurs.

Wug Test

A linguistic experiment designed to investigate the acquisition of grammatical rules in children.