All of the Following Are Service Quality Dimensions Related to Follow-Up

question 58

Multiple Choice

All of the following are service quality dimensions related to follow-up EXCEPT

• A) ethics.
• B) reliability.
• C) tangibles.
• D) responsiveness.
• E) empathy.

---

Definitions:

Mental Aptitudes

Natural abilities or talents that can influence cognitive processes such as learning, reasoning, and problem-solving.

Heredity

The genetic transfer of characteristics from parents to offspring.

Standardize Intelligence Tests

Psychometric tests that are designed and administered in a consistent manner to measure aspects of an individual's intelligence or cognitive abilities.

Mental Age

A measure of a person's cognitive abilities in comparison to what is typical for their chronological age.