When Barbara Realized She Didn't Have All of the Technical

question 37

Multiple Choice

When Barbara realized she didn't have all of the technical information she needed to answer the customer's questions, she made a call to her office. Who would be most likely to provide appropriate assistance?

• A) sales support personnel
• B) an order taker
• C) another salesperson
• D) her sales manager
• E) an order getter

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Definitions:

Liability

A company's or individual's legal responsibility for their actions or the state of being legally obligated to settle a debt.

Negotiable Bill of Lading

A document issued by a carrier that guarantees the delivery of goods to a specified party and can be transferred by endorsement to others.

Seller's Bank

A financial institution that represents the seller in a transaction, particularly in international trade, by handling the receipt and processing of payment.

Agent for Collection

An individual or entity appointed to gather or receive payments on behalf of another.