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Arden,a Sales Manager for a Best Buy Electronics Store,is Putting

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Essay

Arden,a sales manager for a Best Buy electronics store,is putting together a training seminar for his sales force.He wants to use the five dimensions of service quality to emphasize the importance of follow-up in the selling process.Create an example of each of the five service quality dimensions that Arden could use in training his Best Buy sales staff.


Definitions:

Factor Endowments

The amount of land, labor, capital, and entrepreneurship that a country possesses and can exploit for manufacturing and service provision.

Technology

The technical means for producing goods and services.

Heckscher-Ohlin Model

An economic theory that proposes countries will export products that utilize their abundant and cheap factors of production and import goods that require resources that are rare or expensive domestically.

Endowment

An endowment is the total of a person's or entity's assets, minus liabilities, considered in the context of their financial impact or wealth.

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